Privacy Policy

NeuroThrive Group Ltd (company number 17227477) is the data controller responsible for your personal data. We are a company registered in England & Wales, operating across the East Midlands. If you have any questions about this policy or how we handle your data, please contact us at jamesesgategreen@neurothrivegroup.co.uk.

• Contact details you provide via our enquiry form or email (name, email, phone, organisation).
• Information relevant to coaching or intervention that you choose to share.
• Basic technical data (such as anonymised analytics) to help improve our website.

• To respond to enquiries and arrange services.
• To deliver coaching, intervention and reporting.
• To meet our safeguarding, legal and regulatory responsibilities.

We rely on consent, legitimate interests and, where relevant, the performance of a contract or compliance with legal obligations as our lawful bases for processing.

We do not sell your data. We only share information where necessary to deliver services (for example, with a school where you have agreed), where required by law, or to protect the safety of a child.

We keep personal data only as long as necessary and store it securely with appropriate organisational and technical safeguards.

Under UK GDPR you have the right to access, correct, delete or restrict the use of your personal data, to object to processing, to data portability, and to withdraw consent at any time where processing is based on consent (without affecting the lawfulness of processing before withdrawal). To exercise these rights, contact us at jamesesgategreen@neurothrivegroup.co.uk. We will respond within one month. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

We work directly with children and young people and take particular care with their personal data. Where appropriate, we obtain consent from a parent, carer or the commissioning school or service, and we only collect information that is necessary to deliver safe, effective support.

Your personal data is primarily stored and processed within the UK. Where any data is processed outside the UK (for example, by a website or email provider), we ensure appropriate safeguards are in place as required by UK data protection law.

Our website uses cookies and similar technologies. For details of how we use them and how to manage your preferences, please see our Cookie Policy.

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.